Friday, January 07, 2011

DO NOT BUY on Frys.com

It's been a while that I don't post, but this deserves a post in capital letter: DO NOT BUY on Frys.com. I placed an order on 11/25/2010, and their system recorded two orders, charged twice, and shipped two packages. When I called them, they told me to refuse the package when it was delivered by USPS. That is what I did on 12/07/2010. It's been a month since I refused the package, and several calls to their customer service number, one email sent through their web site (without response after a week), and I haven't received any refund. Except for the last associate I talked to, they did not seem to care a bit about the problem. Most of them say that I should keep waiting, because it can TAKE MONTHS. One of them said that he would talk to the manager and call me back: HE'S NEVER DONE THAT. Now, after a month of following their directions, they will investigate further without any guarantee whatsoever - yes, it's possible that they will never refund.

I think I've been really spoiled by Amazon.com and other companies that care about their customers and forgot about companies like Frys. Frys clearly doesn't care about their customers, provide a horrible experience, and I will definitely recommend all my friends against buying anything from this company.

After a quick search on Google, this is the first link I get about customers reviews of Frys.com - 950 reviews, 1 star out of 5. It seems I am not the only one:
http://www.resellerratings.com/store/Fry_s_Electronics_Outpost
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