Sunday, August 10, 2008

Carbonite again: now I can't unsubscribe

Carbonite renews your subscription automatically, unless you go to the site and unsubscribe. It is not clear where I should do, but it seems to be in the "update payment info" link. So far, so good. I had to do that becuase they sent me an email that they will charge me an annual fee in 7 days automatically, and I am pretty sure I will try some alternative solution. And guess what I get if I try to unsubscribe?

Server Error
An error occurred while processing your request.
Click back to return to the previous page and try your request again. If the problem persists, contact customersupport@carbonite.com.


And, if I send an email to the customer support, they say that they will reply within 72 hours!!! Fortunately I found out there is a phone number I can call, but given my experience so far, I will not be disappointed if it does not work.
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