Carbonite renews your subscription automatically, unless you go to the site and unsubscribe. It is not clear where I should do, but it seems to be in the "update payment info" link. So far, so good. I had to do that becuase they sent me an email that they will charge me an annual fee in 7 days automatically, and I am pretty sure I will try some alternative solution. And guess what I get if I try to unsubscribe?
Server Error
An error occurred while processing your request.
Click back to return to the previous page and try your request again. If the problem persists, contact customersupport@carbonite.com.
And, if I send an email to the customer support, they say that they will reply within 72 hours!!! Fortunately I found out there is a phone number I can call, but given my experience so far, I will not be disappointed if it does not work.
3 comments:
Rodrigo,
I have deactivated your recurring payment per your e-mailed request. Please let us know if we can assist you further.
Sincerely,
Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com
That's what I call customer service! Replying on your own blog! ;)
That is something nice about Carbonite. Although of course there is room for improvements in their service, you can see clearly that they are striving for that.
The funny part is that, I just checked my billing information and the recurring payment is deactivated, but the link to update the payment method is disabled. I wanted to check if we still hit a server error. At least this problem is fixed since I can't get to the page that had the issue ;-) Too bad if had changed my mind, because I'd need to send another email to the customer service.
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