Carbonite was never down for 24 hrs. Here is the actual report from Webpulse, a 3rd party company that monitors our system availability:
protocol HTTP full-page,
time 03/10/2008 08:45:37,
estimated downtime 5h 38min.
Location: Seattle, WA
This was a planned system upgrade early Sunday morning when it would not affect many users. It is the first time we have brought our systems down since November 2006. I wish people would get their facts straight before spreading malicious rumors. If someone is upset that they could not access their backups early last Sunday morning, they could write to me rather than spreading false information on the Internet. My email is email@example.com
Tuesday, March 11, 2008
After two posts about Carbonite, some comments about its downtime last week (and in general) were posted. I never noticed any downtime, and maybe that is because they are on the west coast too (and maybe even here in the Seattle area) and the downtime happened during the night time (like after midnight). Anyway, Dave Friend wrote again to clarify the total downtime, and I think his comment should be quoted here to be fair with Carbonite efforts: